Woman jailed for costly and ‘malicious’ 999 calls

A woman who made hundreds of foul-mouthed 999 calls to Greater Manchester Police (GMP) abusing operators’ race and gender has been jailed for 12 weeks. 

Feb 7, 2019
By Neil Root

Between September and November 2018, Monika Osinska, 34, made 339 “malicious” emergency calls – costing the force’s Operational Communications Branch (OCB) more than £1,400 in lost time and wages and “hampering its essential role of deploying officers to crimes and major incidents”. 

Osinska pleaded guilty at Manchester and Salford Magistrates’ Court on Tuesday (February 5) to persistently making use of a public communication network to cause annoyance, often making “derogatory remarks about the call handler’s gender, race and nationality”. 

On just one day last November, Osinska made 23 separate calls and the court was told she had a long history of making malicious phone calls to 999 from her mobile phone. 

In January last year, she was given a police caution for making more than 150 malicious calls in less than a month. 

However,  Osinska continued making “foul-mouthed” 999 calls, and in May she received a 12-week suspended sentence for malicious communications extended to 15 months. 

Despite specialist GMP officers being deployed to engage with her, she “remained uncooperative” and continued making calls. 

She was arrested again on January 30 this year, telling officers: “Well everyone calls 999. I read it in the paper.” 

Superintendent Mark Kenny of GMP’s Salford Division said: “Anyone who ties up a 999 line with inappropriate calls prevents genuine emergencies being dealt with, and potentially puts lives in danger.

“Osinska’s deplorable behaviour has run this risk hundreds of times – not to mention causing gross offence to the hard-working call handlers who’ve had to deal with her frequent abuse, as well as wasting public money.

“The nature of Osinska’s calls was frequently vile – and never once referred to a valid emergency situation.

“She has been given numerous chances to cease this behaviour, but has refused time after time to engage with officers.

“Quite why she continued; only she knows. She has brought this punishment upon herself and will now have a long time to think about her actions.”


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