Norfolk Constabulary’s approach to planning and finances ‘outstanding’, says HMICFRS

HM Inspector of Constabulary Roy Wilsher said this ensures that the public of Norfolk receive a good service despite the pressures of increasing demand.

“It is making excellent use of data from its own systems and from partner organisations. This gives senior and operational leaders a comprehensive understanding of demand, risks and opportunities,” he added.

However, while he was satisfied the constabulary’s performance has been “maintained or improved” in most areas, Mr Wilsher said there are some areas in which it needs to improve, particularly engaging with and treating the public with fairness and respect.

In other areas, HMICFRS graded the force as ‘good’ in preventing crime and anti-social behaviour, managing offenders and suspects, and building, supporting and protecting the workforce; and ‘adequate’ in responding to the public, investigating crime, and protecting vulnerable people.

“The force has improved its crime investigation, but more needs to be done,” said Mr Wilsher. “It has invested a lot of time and effort in giving its staff the skills and ambition to carry out excellent crime investigations for victims.

“Improvements are evident and there are more effective investigations now than there were in the past.

“However, there is still scope for improvement as supervision can be variable, and in some cases investigative opportunities aren’t taken.”

Mr Wilsher said the force must become much more consistent at completing initial risk assessments when victims get in touch.

“The control room makes use of the threat, harm, risk, investigation, vulnerability and engagement (THRIVE) risk assessment model. However, its use is inconsistent and too many victims, including vulnerable victims, aren’t being risk-assessed as they should be,” he said.

“The force is good at tackling crime, incidents and vulnerability through a focus on prevention activity. It has many initiatives that are making a difference to victims of crime and those who might be drawn into crime. The force needs to get better at assessing and evaluating problem-solving activity, so it can share learning and successful methods.

“Leadership of the force is strong and ethical, and staff feel valued and have a sense of belonging. It is pleasing to see that wellbeing is a central theme throughout the force.”

Mr Wilsher said he will be monitoring progress towards addressing the areas for improvement he has identified.