New information management contract for SCDEA

The Scottish Crime and Drug Enforcement Agency (SCDEA) has signed a contract with ABM, a supplier of law enforcement solutions, for its Telecoms, Covert Operations Management and Source Management Solutions technologies, which will upgrade their existing paper-based systems. The SCDEA will go live with ABM’s systems in mid-September to improve business efficiency and streamline activities.

Aug 24, 2006
By David Howell
Picture: South Central Ambulance Service

The Scottish Crime and Drug Enforcement Agency (SCDEA) has signed a contract with ABM, a supplier of law enforcement solutions, for its Telecoms, Covert Operations Management and Source Management Solutions technologies, which will upgrade their existing paper-based systems. The SCDEA will go live with ABM’s systems in mid-September to improve business efficiency and streamline activities.

“Our processes for the management of surveillance operations, telecoms requests and source management have until now been paper based,” said Detective Chief Inspector Gillian MacDonald at the SCDEA.

“However, we felt there would be significant time-saving benefits in moving towards an electronic way of working. ABM provides the technology behind the Scottish Intelligence Database and also supplies other forces in Scotland, so we know the company by reputation.

“In addition, we were impressed by ABM’s commitment to working with its customers through focus groups, allowing end-users to provide input and influence the future direction of the software.

“Once the systems are up and running we expect to realise immediate benefits from the new way of working. It will allow applications from all of our offices to be sent to the Authorising Officer for approval within seconds, eliminating the need to transport hard copy documents to the Central Authorisation Bureau. This will significantly reduce the time it takes to process applications. All records will also be stored and managed electronically, creating an easily searchable database, drawing attention to duplicate requests for information and cutting down on input errors. The management information gained from the solution will be invaluable in allowing the Agency to further evaluate and improve its processes.”

Alastair Luff, managing director of ABM comments: “We are pleased to be able to work closely with the SCDEA to provide technology to improve efficiency, streamline operations and eliminate bureaucracy. Reducing the time spent on administrative tasks means that more resources can be put towards the detection and prevention of serious and organised crime across Scotland.”

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