Fraud response improved

City of London Police is revamping its systems for fraud, cyber reporting and law enforcement response to help deliver its goal of becoming ‘a world-leading fraud intelligence service’.

May 29, 2014
By Paul Lander

City of London Police is revamping its systems for fraud, cyber reporting and law enforcement response to help deliver its goal of becoming ‘a world-leading fraud intelligence service’.

Its fraud investigations are currently coordinated by the National Fraud Intelligence Bureau (NFIB), part of the force’s Economic Crime Directorate (ECD), through the ‘Know Fraud’ service, which comprises a suite of IT capabilities. The initial capture of fraud reports from fraud victims is currently administered through a separate outsourced customer contact service, known as ‘Action Fraud’.

The NFIB is currently undertaking a transformation programme to enhance the efficiency, quality and consistency of the services it provides.

City of London Police is tendering for a revised commercial and service model, taking advantage of both technology and functional advances to provide a reliable and robust service, capable of being cost-effectively scaled to meet the evolving needs of this service.

The NFIB coordinates fraud investigations across multiple law enforcement agencies and provides strategic intelligence to its public and private sector stakeholders. The NFIB disruption team works in partnership with service providers and regulators, providing them with entity level data of services abused by criminals to cause harm, preventing further loss through service termination and providing risk management advice.

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