Capita acquires CCT to expand contact centre expertise

The Capita Group has acquired Bristol-based Call Centre Technology (CCT) for £15 million on a cash-free, debt-free basis.

Jun 2, 2011
By Paul Jacques
Cleveland PCC Steve Turner

The Capita Group has acquired Bristol-based Call Centre Technology (CCT) for £15 million on a cash-free, debt-free basis.

CCT provides voice telephony, applications and services to support contact centre operations and Capita intends to integrate the firm’s products and specialist expertise into its existing telephony service offerings. CCT’s clients include Strathclyde Police.

Capita chief executive Paul Pindar said: “Our core outsourcing contracts are increasingly encompassing the customer contact interface and therefore we are keen to enhance our capabilities and resource in this area.”

•The Metropolitan Police Authority has published a tender, worth up to £20 million, for a fully managed support service to cover the continued operation of the Metropolitan Police Service’s custody and management information system (MIS). According to a notice published in the Official Journal of the European Union last week, the new deal is understood to include the secure hosting and support of all National Strategy for Police Information Systems custody, case preparation and MIS infrastructure across two sites. The current contract is due to expire in early 2012.

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